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FAQs

What is your return policy if the shoe does not fit me?

EASY EXCHANGES

If you ordered an item that is the wrong size or prefer to exchange it for another item, please email us at info@colchesters.com and we will provide a return label. Upon receipt of item and found in good condition, your exchange will be issued. Returned item must not be worn, must be in sellable condition and must be returned in the original shoebox.  

Note: We have limited stock in certain colors and styles, if we have ran out you can choose a current, in stock sneaker. 

REFUNDS

If within 30 days of your purchase you are not satisfied with your product you may return it for a full refund at buyer cost. Shipping charges are nonrefundable. Please note that product must be in resellable* condition. We will gladly exchange any orders that are defective (e.g. fabric flaws, design, etc.) Custom orders include, but are not limited to, name/number customizations, custom artwork, etc. Please contact us at info@colchesters.com

 *Resellable condition: sneakers must be clean, unworn and in good condition in original box.

Please note we cannot be held responsible for Colchester items purchased from other retailers. For returns/exchanges/repairs of items that are purchased from another retailer, please consult the retailer's returns/exchanges/repair policies.

How much does shipping cost?

Shipping is free to all customers inside the United States for orders $85+. Your item should arrive in about 3-6 days depending on weekend ordering, holidays, weather, etc. 

Do you ship internationally?

We gladly welcome international orders. For international there is a flat fee of $40 for one pair and increases for multiple pairs. We are not responsible for any custom or tariff fees imposed by your country. 

I need a different size than what is offered, when will you carry more sizes?

We run very small, curated batches of our sneakers, and they sell out fast. If we do not have the size or style you need, please join our mailing list to be notified when new stock arrives.

How is your sizing?

sizing chart

Our sneakers generally run about average- we are similar in sizing to other well known vintage basket-ball sneaker brands. For wide feet, please order your true whole size.

I would like to carry Colchesters in my store, what do I need to do?

Please contact us at info@colchesters.com and we would be delighted to discuss. 

 

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